Top Service Rating

That’s right! Tailwinds.com has earned a Five Star Service Rating from Yahoo Store, the best you can get. This rating indicates that you can shop with complete confidence from Tailwinds.com. If something is wrong we’ll do our best to make it right. We believe that our excellent Customer Service has helped us to grow our customer base to over a quarter of a million satisfied customers. Here is a sampling of what our customers are saying about our service.

Excellent: "The gift came very promptly. It was packed very well, and the quality of the item exceeded my expectations. Tailwinds gets my vote as an excellent place to shop for aviation gifts." B.D. Tucker, GA

Excellent: "I just want to thank you for the great service on my recent purchase on line. It was a rush order for my 14 year old nephew and he loved it. I definately will recommend you and use your services again. Thank you again." S.G. Lake Forest, CA

Excellent: "This company was extremely professional and helpful. I would recommend them to everyone. Great customer service! They make the customer fell important, just like a Nordstrom." A.R. South San Francisco, CA

Excellent: “My husband is a pilot and is doing a room with an airplane theme. The fan and propeller clock will fit nicely. Shipping was fast and the items arrived in good condition. Thank you!" L.S. Maple Lake, MN

Excellent: "Bonanza A36 wooden model airplane was absolutely gorgeous." S.M. Los Angeles, CA

Excellent: "Received the merchandise in good condition and was well pleased with it." R.H. Bellbrook, OH

Excellent: "Excellent shopping experience." K.C. Encinitas, CA

Excellent: "Excellent communication with pre-sales support." J.S.J. Oakdale, PA

Excellent: "Simply fantastic. The way online shipping should be." C.H. Corinth, TX

Excellent: "This is a great website with fun products for the aviation fan... thanks so much!" J.B. Sioux Falls, SD

Excellent: "Excellent service and will add the personal touch if needed." P.G. Phoenix, AZ

Excellent: "Was quite impressed with the level of PERSONAL customer service provided by Tailwinds ... a rare thing for most businesses today ... and even rarer happening from a website! Thank you." G.M. Cleveland,OH

Excellent: R.J. San Jose, CA

Excellent: "Great customer service, even though they had had a power outage right before Christmas." J.F. Springfield, MO

Excellent: L.S. Gwinn, MI

Excellent: E.G. Hixson, TN

Excellent: "I especially appreciated the quick response back to advise me that express shipping was not necessary in order to receive my package by Christmas. My order came quickly, just like they said and Tailwinds saved me a little money. Thank you." D.K. St. Louis, MO

Good: "Great prices. Some sites were charging about 50-60% more." S.R. Annandale, VA

Excellent: P.J. Chicago, IL

Excellent: "Delivery was faster than expected and service was great." R.V. Bridgewater, NJ

Excellent: J.U. Grand Junction, CO

Excellent: "As I stated before they are excellent. They go way above and beyond to satisfy their customers." C.P. Booneville, AR

Excellent: "...I would not hesitate to give Tailwinds my highest recommendation." M.S. Houston, TX

Excellent: W.W. Cupertino, CA

Excellent: G.S. Oklahoma City, OK

Excellent: C.M. Bridgeport, TX

Excellent: J.D. Ortonville, MN

Excellent: "Their service was excellent, but please let them know that their product was excellent." H.J. Conway, AR

Excellent: F.D. Burbank, CA

Excellent: "Overall, all went quite well for my last minute decision to purchase." S.L. Sudsbury MA

Excellent: "Easy to submit order, great website with all the info I needed. This was a last minute Christmas gift that arrived in great condition. Thanks!" L.I. Lauringbury, NC

Excellent: "Great job! The product was as described, delivered promptly, and in good condition." P.H. Jensen Beach, FL

Excellent: "I was EXTREMELY impressed with the service I received at Tailwinds." J.Z. Laguna Niguel, CA

Excellent: J.S. Chamberlain, SD

Excellent: "Customer Service responded promptly to my e-mail and my order arrived earlier than expected – packed extremely well." C.W. Hubbard, TX

Excellent: "They are fabulous! The product arrived in plenty of time for Christmas. I will definitely order from them again!" K.R. Savannah, GA

Excellent: S.J. Catonsville, MD

Excellent: B.I. Indiana, PA

Excellent: G.W. Alpine, NJ

Excellent: "I was really impressed with the speed with which they sent my order. And when I contacted their Customer Service by e-mail regarding their return policy, I got a friendly response within 8 hours, I would definitely recommend them to everyone for their prompt and friendly service." M.S. San Diego, CA